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Graphic photo: Shopper’s shock after finding chunk of wood in Aldi chocolate treat

‘What if it’s a recall item?’ - by Eliza Scanlan
  • 16 Sep 2019

An Aldi customer has revealed her surprise after making a rather unsettling find in a chocolate treat, purchased from the supermarket. 

Shopper Crystal says she was eating a packet of chocolate-covered sultanas when she discovered a piece of wood inside one of the snacks. 

Graphic photo: Shopper’s shock after finding chunk of wood in Aldi chocolate treat

Sharing an image of the wood with a closed Facebook group, Crystal asked the group’s members whether her find was something to worry about. 

She writes: ‘I'll preface this post by saying I love Aldi. I have been a loyal customer since 2006. Recently I had an issue with some meat, that I brought to their attention, and they seemingly dealt with. 

‘But I've just had an issue this morning, and I don't want to feel like I'm this perpetual whinger if indeed it is nothing to be worried about. I have been eating a packet of chocolate covered sultanas (yes I know it's only 9 a.m. 🙈) but one of the sultanas was actually this piece of wood that is in the image below. 

‘There was no sultana just this wood covered in chocolate. I have looked at the back of the Pack and it says that it may contain "tree nuts, peanuts, sulphites". Does this look like a reasonable object to find in this product before I complain, yet again, to head office?’

aldi-shopper-finds-wood-in-chocolate-treat
Image: Facebook

It didn’t take long for the group’s members to react to Crystal’s post encouraging her to address it with Aldi in case they needed to do a recall. 

Wrote one: ‘I’d let them know! They might need to recall the product.’ Added another: ‘Agree ... what if it’s a recall item ... like what if it’s a bad batch and they need to recall it so it doesn’t make anyone sick .... this could really be dangerous for kids.’

Said one more: ‘Def let them know in case they need to recall the product. Unfortunately it happens.’

In the end, Crystal says she spoke to Aldi who were keen to investigate. She says: ‘Aldi were great. Customer service took batch details and store, unexpectedly, provided full refund.’

Eliza Scanlan
Eliza Scanlan
Eliza Scanlan is a contributor with New Idea Food. Eliza has written for several digital titles including Practical Parenting and New Idea, with a passion for consumer and shopping news. Eliza is also a contributor for the Trolley Watch and The Flawsome Mum podcasts. In her spare time, Eliza loves watching Netflix and tending to her horses.

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