With Australia in the thick of ‘End of Financial Year’ sales left, right and centre, it’s important for consumers to know their rights - even when they’re dealing with markdowns.
It’s prompted Consumer Affairs Victoria to issue a reminder to customers, specifically when it comes to one sign that’s a common sight for many sales shoppers that they say is in fact illegal.
That’s right, while some stores may have a ‘No Refunds On Sale Items’ policy and display signs to that effect, Consumer Affairs Victoria say that flies in the face of consumer law.
They write: ‘Shopping at the end of financial year sales? Remember, while goods may be discounted, your consumer rights are not – including if you want to return a sale item.
‘Your return rights are the same whether buying full price or discounted goods, even if a store claims they have a ‘no refund’ policy for sale items.’
Their website goes on to state that ‘Consumers have the same legal refund rights on sale items as they would have on full-price products. Stores and sellers cannot take away these rights by claiming they have a ‘no refund’ policy for sale items, or displaying a ‘no refund’ sign.
‘If a product is on sale because it is faulty, a consumer cannot claim a refund for any problem the store or seller informed them of before the sale.’