"We want to keep as many of our team members as possible, so we will support you to find a new role within Woolworths Group - this is called redeployment," page eight of the the guide states.
“If your role is made redundant, it is not a reflection on you or your performance. A role or job is made redundant, not the person performing it.
"Redundancy occurs where a position is no longer needed due to operational requirements - in this case we are adapting to the change in how and when our customers shop."
The booklet states those who are being made redundant will be given a quote of their redundancy package in late August.
If they're unable to find a new role by September 16, those staff members will officially receive a letter of redundancy. Their last day will be September 30, according to the booklet.
"This would be your last day at Woolworths," page 11 says.
The booklet also seems to give employees an indication of how large their redundancy payments will be.
The information contained in the booklet is particular only to Victoria, Tasmania and Queensland, according to the images obtained.
Managing Director of Woolworths Claire Peters told 7NEWS.com.au the changes reflect customer needs.
“With customers’ ongoing expectations in fresh, and more shoppers looking for increased convenience, our stores need to deliver the best possible customer experience, every time,” Peters said in a statement.
“We're introducing a new store operating model which will empower our teams to be more customer-focused than ever before.
“For our team members in store, it means more skills, training and opportunities to progress. This is an important next step forward in our Customer 1st and Team 1st strategy.”
“All team members will be fully supported through the restructure of our store operating model and those impacted by role changes will be provided the opportunity to apply for new roles in the revised structure.”
The new operating model has already been rolled out in some NSW stores and has been "received positively by both customers and team members".
This story first appeared on 7News.com.au - click here for more!
