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You now have to wait in a ‘virtual queue’ to go on the Kmart website due to coronavirus overload

.... and shoppers are not happy! - by Amy Sinclair
  • 04 Apr 2020
You now have to wait in a ‘virtual queue’ to go on the Kmart website due to coronavirus overload

Kmart has launched an online ‘virtual queue’ on their website as customers crash the site with coronavirus shopping panic. 

With millions of Australians now ordered to stay at home as we battle to stop the spread of the killer pandemic, many are flooding online stores to shop.

The extreme demand has lead Kmart to introduce the online queue feature, where shoppers are given an estimated time that they have to wait before they can proceed into the site. 

The message on the website read: 'Thanks for your patience! You’re in the queue. 

'We’re experiencing a high volume of traffic due to COVID-19, so we’re trialing a queuing system. When it’s your turn, you’ll have as much time as you need (as long as you aren’t inactive for more than 20 minutes).

One message supplied to New Idea Food told one shopper that they’d arrived at the site at 7.09pm and ‘your estimated wait time is: 3 minutes.’

kmart-online-queue-1
Image: Supplied

Not surprisingly, the move hasn’t gone down well with many of Kmart’s fans who took to social media with complaints. 

'It's 2020, pay for better servers,' said one. Added another: ‘I can't believe you people. Making us queue to shop online.’

Said a third: ‘The queuing online system is a fail as after I was finally allowed into your site I was bumped off after less than three minutes.'

Added one more: 'What sweet hell is this?'

Amy Sinclair
Amy Sinclair
Amy Sinclair is a contibutor for New Idea Food.

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