Further, New Idea Food can confirm that McCafe will no longer serve any coffee, beverages or food on McDonald’s crockery. Effective immediately, all McCafe items will be served in takeaway cups and on disposable plates to minimise cross contamination in stores. One customer tells New Idea Food: ‘You can’t get your coffee or food on proper plates or cups any more. It’s missing now.’
McDonald’s boss Andrew Gregory says the fast food giant is doing everything they can to keep customers safe during the current coronavirus crisis.
‘In the current circumstances we understand many customers will want to limit the amount of time they come into close contact with others,’ he says. ‘We have immediately implemented changes to assist.
‘To ensure you have the flexibility to suit your needs, we’re introducing new contactless options to our In-restaurant, Drive-Thru and McDelivery services. These procedures will minimise customer and employee contact to further improve the safety of our restaurants.
‘In restaurant this means our McDonald’s crew person will place the bag on the counter shelf for you to pick up, rather than directly handing it to you. You can also use the MyMaccas App to order and pay. Our Delivery partners are ready to deliver our food via a contactless experience, if you so choose.’
He adds: 'Every day we are following strict cleaning, quality control and hygiene procedures in each of our restaurants. We’ve increased the cleaning and sanitising of all contact surfaces including our kiosks, tabletops, benches, door handles and floors.
'Our crew are regularly washing their hands with anti-microbial hand wash, and as always, wearing gloves as they prepare your meal. The same hand wash is available for our customers to use to wash their hands in our customer bathrooms.
'We are continuing to work closely with all relevant authorities and are strictly following the guidance provided by the Australian Government Department of Health and relevant State Departments of Health.’