'The move will help Woolworths meet the needs of as many of its customers as possible in the face of unprecedented demand for certain products.’
The new quantity restrictions at Woolworths are:
- Tissues - two pack limit per shop;
- Paper towel, serviettes and wipes - one pack limit per shop;
- Toilet paper - one pack limit per shop;
- Hand sanitiser - two unit limit per shop; and
- Bulk rice (2kg+) - one pack limit per shop.
The supermarket has also announced changes to their returns policy in response to the high demands on some items.
‘On 11 March 2020, Woolworths introduced changes to its returns policy to help support more customers’ access to high demand essential products in reasonable quantities,’ Woolworths announced.
‘Change of mind refunds and exchanges will not be available for a range of products that have been in higher than usual demand, including toilet paper, tissues, rice and pasta.
‘Faulty products will continue to be refunded in full, exchanged or repaired as normal.’
Woolies has gone on to say that they’re working hard to make sure ‘even more product into stores and onto the shelves for customers as quickly as possible.’
They add: Additional orders of toilet paper continue to flow through Woolworths’ store network each day. Woolworths is working with suppliers to prioritise the production of smaller packs of toilet paper. This means more toilet paper packs will be available to more customers online and in stores from next week.’