But as soon as the doors opened, the young girl was knocked down by other shoppers as they rushed towards the toilet paper section which is located toward the front of the store.
'She was pushed to the ground and then stood on by adults who had no care in the world for a child on the floor. People were walking over her while she was crying on the ground just to get what they wanted,' the mother said.
'I am shocked at how people were acting this morning even before the doors opened. People pushing, people telling people to get back in line.’
Watch: Shoppers rush to get toilet paper at Sydney Aldi store:
The mum says they’re now awaiting results on her daughter’s injured knee, but has praised the actions of Coles staff.
'Once (the manager) had been told what had happened he took myself and my children straight out the back and got ice to put on my daughters knee,' she said.
Says a Coles spokesperson: 'Coles takes the wellbeing of our customers and team members seriously and we are constantly reviewing security measures to manage the unprecedented levels of demand we are seeing in our stores,' he said.
'We ask that customers to continue to show compassion towards fellow customers and team members at this challenging time.'