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BREAKING: David Jones has announced a HUGE change to their returns policy

... and some people aren’t happy - by Amy Sinclair
  • 16 Jul 2019

David Jones has long enjoyed a reputation for having one of the most relaxed returns policies amongst Australian stores. 

The store has been well-known for accepting returns for change of mind on purchases with no restrictions, as long as the shopper provides proof of purchase and the item hasn’t been used, worn or soiled. 

BREAKING: David Jones has announced a HUGE change to their returns policy

But now the department store giant has announced a huge change to their returns policy - which is to come in effect on August 1 - and it seems not everyone is happy. 

While DJs currently has an ‘open’ returns policy for change of mind purchases - meaning customers can return any unused items if you change your mind, with proof of purchase, no matter how long ago you bought it - all that is about to change. 

Next month, ‘Designer Handbags, Shoes, Accessories and selected Designer Fashion Brands’ can only be returned within 30 days of purchase - while all other items can only be returned within 60 days of purchase. The change to the policy applies to all items purchased on or after August 1, 2019. 

david jones
Image: Facebook

The change has been met with a mixed reaction on social media. While many say it’s a fair change and it still gives people plenty of time to return an item, others aren’t as pleased. 

‘I like to buy items for my kids to wear months down the track, but sometimes they don’t fit into them regardless of my best intentions,’ says one in a closed Facebook group. ‘Knowing that DJs aren’t going to accept my return anymore is upsetting, I probably won’t be able to stock up there.’

Adds another: ‘DJs were always the best for returns, all these new rules are just annoying.’

But another says the policy change is fair. ‘I think it’s a bit much expecting a store to take returns one, two, three years down the track.’

Amy Sinclair
Amy Sinclair
Amy Sinclair is a contibutor for New Idea Food.

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