With many customers using the store’s home delivery services due to coronavirus home isolation, many are complaining that their fragile deliveries have arrived broken and damaged.
Hundreds of shoppers took to posts on the Kmart Hacks & Decor Facebook page today to tell their disastrous home delivery stories, which almost always involve Kmart's pots and vases - favourites amongst many shoppers.
One shopper claimed all 18 items in her delivery today were broken, while another claimed that 80% of items she received from Kmart were damaged. Another told how her delivery arrived in a ripped garbage bag, with no box.
Fellow Kmart shopper Kym revealed how all four of her pots arrived in pieces, sharing a photo of her bloodied hand after unwrapping the broken pots. The ordeal prompted her to warn others to not ‘buy anything breakable from Kmart.’
Posting on the Kmart Hacks & Decor page, she writes: ‘Not happy Kmart, seriously Kmart needs to get on top of their packing of items.
‘I have brought pots and other fragile items from other places and i receive them totally undamaged, order 4 pots from Kmart and they are all SMASHED!.. I even thought ahead and ordered 8 outdoor cushions as well, thinking they could wrap the pots well and place them in between the cushions..
‘However they barely wrapped the pots and just dumped them in the box. Yes i will be contacting Kmart. But just a word of warning,, probably don't order anything breakable from Kmart.’
Another shared her photo of a broken vase, commenting that there wasn’t ‘even a fragile sticker on the box.’
The posts sparked hundreds of other shoppers to share similar stories.
‘This happened to me last time I ordered from Kmart!! They suck at shipping fragile things,’ said one. Added another: ‘I got 2 smashed things in a box last week. Reported online and still no response.’
Said a third: ‘18 broken items today. Photo of some of them! Not happy at all.’
Added one more: ‘Kmart needs to lift their game when it comes to packing. I won’t buy online anymore. Throwing cups, glasses etc into a cardboard box without packing Is poor practice. i Rather they charged a little extra but goods arrived in one piece.’
But others leapt to Kmart’s defence saying the items could’ve been broken during transit.
Said one: ‘I got my stuff delivered this morning (luckily it was just toys so they didn't break) but I was standing there and the man who delivered it put his arms over my gate and just dropped it right in front of me when I was standing there ? I was literally talking to him... So if I had pots etc they would deffs be broken.’
Added one more: ‘I think we should cut the Kmart team some slack. Their home deliveries orders are probably through the roof because of coronavirus and they’re really busy. I’m sure they’re doing the best they can.’
New Idea Food has contacted Kmart for comment.