She writes: ‘On Friday August 9th at approximately 6.00pm in the Hallett Cove Shopping Centre SA, one of your trolleys smashed into the back of my car causing the damage pictured bellow.
]I was told by one of your supervisors that this will be sorted by Woolworths and I followed the steps in contacting customer care.
‘But even still your company refuses to take responsibility for your staff not being there to do their job of putting the trolleys away in the trolley bays so that the arent lose to be blown down hill, in which it can cause damage to a vehicle and god forbid a person. Massive OH and S problem there I'd say.
‘Due to the amount of damage caused I had to get an emergency replacement done that night costing $625 and I truly believe that due to your negligence you are responsible for this damage.
‘According to the email response I received from you, you have taken steps to prevent this sort of issue happening yet on Friday night there was over 5 trolleys in the area i was in alone that had not been collected by your staff. ‘And after the incident it still took over an hour before they had been collected and stored correctly.
‘I sincerely hope you consider taking responsibility for your actions and do reimburse me for the inconvenience of this both financially and the hours I had to spend waiting for this damage to be fixed.’
But while Jordy feels that she is entitled to be reimbursed by Woolworths, other social media users weren’t so sure - leading to a spirited debate as to who is to blame.
Says one: ‘How is it Woolworths fault?? They didn’t make the person who used that trolley leave it where it could catch the wind, they didn’t cause the wind speed to rise and they certainly didn’t cause the wind blown trolley to hit your car.
‘It’s dumb ******* luck that it happened and I’ll think you’ll find that most shopping centres have notices posted at the entry to their car park that they are not liable for any damages caused while you’re parking there. Majority of the centres I’ve been to have had that.
‘Fix the window and move on.’
Said another: ‘It is the irresponsible lazy customers who leave their trolleys everywhere and anywhere's fault! If they are put in the trolley bays provided. Thus would not happen to innocent people!!’
Added a third: ‘Why is this being pinned on Woolworths and not the person who didn't put the trolley away? 🤔’
But others jumped to Jordy’s defence. ‘The supervisor said they would sort it out,’ pointed our one social media user.
Others were confused how the trolley could damage a windscreen so high up - ‘Gee they must have bouncy trolleys in SA!’ - until Jordy posted a photo of her car compared to a trolley, above, too show the height comparison.
New Idea Food reached out to Woolworths for a statements, and they said they were investigating the incident.
Says the spokesperson: ‘We're aware of the report lodged by the customer.
‘We're looking into the matter with the store and will be back in touch with the customer soon.’