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Breaking: Woolworths under fire after customers complain of being double charged

Check your receipts now. - by Amy Sinclair
  • 26 Nov 2019

Woolworths has been accused of double charging customers for their fruit and vegetables, prompting calls for shoppers to check their receipts. 

Sharing their stories on social media, customers have revealed how a possible ‘glitch’ has seen them double charged for the same item while shopping at different Woolies stores.

Breaking: Woolworths under fire after customers complain of being double charged

One customer claims it has happened to her three separate times in the last 10 days, leading her to complain to the supermarket giant and threaten to contact the Department of Fair Trading. She also issued a warning to other Woolworths customers, urging them to check their dockets for any suspicious transactions.

Says Janice: ‘We have been double charged for fruit/veg on 3 separate occasions at different Woolworths supermarkets in the past 10 days. There's obviously an issue with your system, and although I contacted you about it last week, it happened again today. 

woolworths-double-charging-scandal
Image: Facebook

‘And now I read on your Facebook page that someone else has told you as well. Everyone...check your dockets from Woolies. It seems they have a great way to make extra money. If it happens again I'll be contacting Fairtrading and the media.’

Another customer has also shared a receipt showing the double charge - which bizarrely happened while he was using the self-service checkout. 

woolworths-accused-of-double-charging
Image: Facebook

Says Woolworths shopper Andrew: ‘How does this even happen Woolworths? Self-serve: place nectarines on scale, select item on touch-screen, place nectarines in bag.

‘I get home and discover that I've somehow been charged for 2 x nectarines. I only selected them once, I only bagged then once. What's the go? Back to Aldi for me. They never scan items incorrectly there.’

Added another social media user: ‘May have been a glitch? All I can think of. Technology these days, we can’t live without it, but it can sure be a pain to work out its mood.’

Responding to the shopper’s enquiry on Facebook, a Woolworths spokesperson offered to have the item refunded - but didn’t offer any explanation as to how the glitch has reportedly happened on more than one occasion. 

New Idea Food has reached out to Woolworths for comment.

Amy Sinclair
Amy Sinclair
Amy Sinclair is a contibutor for New Idea Food.

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